Responsibilities
- Analyze and solve the problem of the client requested cases.
- Communicate with client to determine cause of any problems and response to cases in a timely manner.
- Provide the written report case summary to the clients.
- Available to contact with the client in any urgent cases on the weekend or holiday. (occasionally)
- Other ad-hoc tasks as assigned by Manager.
Requirements
- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Accounting, or any related field.
- Have experience 1-3 years in Technical support or related field.
- Knowledge in ERP is advantage.
- Good attitude and service mind.
- Enthusiastic, hardworking, and able to work in a fast-paced environment with deadlines.
- Customer oriented and a good team player.
- Good Skills in Microsoft Office.
- Great Attitude is a must.
